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FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, (a small fee will apply) or in the office when you submit your application. All application fees are nonrefundable.

How do I apply?

Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours or call and we can email you everything you will need to apply for an apartment with us.

Which utilities do I pay?

Tenants pay their own gas and electric service, a $5.00 per month trash fee and a small portion of the monthly water and sewer bill. Proof of the services being set up is a requirement before keys are given out at move in.

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Northgate Apartments also has a Preferred Employers List and if you are employed by any of those companies, you will get a reduced security deposit.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first and an $85 late fee is assessed on the 6th of every month (even Sundays and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets per apartment are allowed. Only cats or small dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee and a $250 pet deposit. Monthly pet rent is $30 per pet. Breed, age and weight restrictions apply, please contact the office for more details.
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 30-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 30-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services? 

Yes, Comcast Cable and AT&T are our community cable and Internet providers. We do not allow satellite dishes.

Can I grill on the property?

You are ONLY allowed to use the charcoal grills that we have installed throughout the property. We also provide a grill at our clubhouse and picnic area in our playground area.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours lock outs will have to be addressed by a local Locksmith.

I have lost my apartment and/or mailbox keys. What do I do? 

If you have lost your keys during your lease, you may have new keys made at our office during business hours for a fee.

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